CS2010 and support for RCC

I came across a very interesting post regarding the support of RCC with CS2010. Previously I understood that Microsoft will not support new customers deploying RCC with CS2010. Personally, I know of many Cisco customers with existing investments on Cisco and Nortel PBX’s that want to sweat the assets and not replace at this moment. They surely will in the future change and move over however that has to follow the budget cycle.

 

Taken from a blog post by Jamie Start: Senior Technical Product Manager

 

“Customers who simply want to give some users the ability to control their existing PBX or IP PBX phones from Office Communicator may do so through our Click-to-Call feature (based on traditional CTI using what we’ve typically called Remote Call Control or RCC).  Both new and upgrading customers will be supported for click-to-call with Communications Server “14” (CS “14”).  The functionality remains the same as with previous releases, so it’s important to remember that Click-to-call users lose other Communicator capabilities including mobile voice.  Finally, the integrations to the popular third party gateways like Corebridge, Estos and Genesys are still available, allowing companies to deploy Click-to-call solutions without needing to spend potentially significant amounts of money upgrading their IP-PBX.

As an aside, I should explain that our decision to support “Click-to-call” for new customers in CS “14” is a change from previous plans.  Until recently, we planned only to support “Click-to-call” for existing RCC customers.  We made the change for several reasons, including some great work we’ve been able to accomplish on the updated management experience that will be an integrated part of CS “14”, being able to pull broader Click-to-Call support along with many more small but important enhancements into the release. ”